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Bangalore
Industry Standards

Experience: 2 + Years as Team Lead

Job Summary & Responsibilities:


* Qualification:Graduates/15 years education
* ROLES & RESPONSIBILITIES:
a) Be in charge of running and managing the team on a daily basis
b) Set performance targets for all associates in the team to meet up with overall process objectives
c) Schedule and organize shift patterns for team members to ensure that the process is adequately staffed to meet the SLA's
d) Monitor calls of team members to ensure that due procedures and quality standards are strictly adhered to
e) Conduct regular review of all agents performance and organize training sessions for under performers
f) Submit regular reports to management and seek new ideas and strategies to improve performance at the center
* COMPETENCIES
  A.Professional/Functional:
  Process/Product knowledge.
customer service - Phone/ chat/ email skills (campaign dependent), display strong initiative in resolving issues of customers
Computer skills - MS office 
Understanding basic metrics like Attrition, Shrinkage, AHT, sales Conversion & CSAT.
Quality focus,
  B.Leadership/Managerial:
  Exhibit strong team management ability to motivate team members and improve performance, capable of demonstrating problem solving skills, 
Communication - Good Verbal & written communication, Interpersonal skills
  C.Personal:
  Flexibility, Initiative & personal drive. 
 

Bangalore
Upto 3.5 Lacs

Experience: 2 - 4 years

Job Summary & Responsibilities:


Qualification:
* Bachelor's degree in Computer Science, Software Engineering, or a related field.
Skills:
* Good Experience in Python or PowerShell programming with GUI Test Automation Dev background
* Experince in python or PowerShell libraries for front end (UI) and back end development (framework)
* Good communication skills in both written and spoken English.
Roles & Responsibility:
* Automation Framework Dev (Windows, Web (Selenium), Mobile Application)
* Enhancement of Test Automation Features
* Test Case Dev & Test Scripting

Bangalore
Upto 3.5 Lacs

Experience: 2 - 4 years

Job Summary & Responsibilities:


Qualifications:
* Bachelor's degree in Computer Science, Software Engineering, or a related field.
Skills:
* Good Experience in Python Programming with Data Analysis skills 
* Experince in python libraries like pandas, numpy etc.
  * Strong communication skills in both written and spoken English.
Roles & Responsibility:
* Developing Python scripts to analyze smartphone application data.
* Providing technical support for forensic data analysis.

Bangalore
Upto 5 Lacs

Experience: Min 2 year as accounts payable(French)

Job Summary & Responsibilities:


Qualification: Any Graduation
* Should be level B1 or advance Diploma
Skills/Certifications required:
* Excel expertise is a must.
* Oracle Knowledge for at least 6 Months.
* Good communication
* Good accounting knowledge
* Languages: French & English
* Can be able to speak French(Read, Write, Speak)

Bangalore
Upto 2 Lacs

Experience: 0 to 1 years

Job Summary & Responsibilities:


Qualification: Under Graduate
Job Description:
1. Receive incoming & making outgoing calls in accordance with the established call-handling procedures.
2. Make sure clients are given proper resolution and are happy with our services
3. Maintain communication for every call on system
4. Update customers regarding any changes in their account

Bangalore
Up to 3.3 LPA

Experience: Min. 1 to 2 years

Job Summary & Responsibilities:

* Education Qualification :  Any Graduate



* Good accounting knowledge



* Good interpersonal and communication skills



* Language: English and any regional language


Bangalore
Industry Standards

Experience: Min. 2 years

Job Summary & Responsibilities:

* Education Qualification :  Any Degree



* Good accounting knowledge



* Good interpersonal and communication skills



* Language: English and any regional language



 


Bangalore
17000/- CTC

Experience: Fresher’s or Experience

Job Summary & Responsibilities:

Education Qualification (Collection): PUC or +2 or Any Degree or Diploma or Post Graduation or Under Graduates



* Typing Speed- 20 WPM for Tele Collection.



* Good communication



* Should be fluent in dual language.



* Languages: Telugu and Kannada (Both language should be fluent)



                     Or Malayalam and Tamil


Bangalore
20,000 CTC

Experience: 1 year Experience in Voice Process  if Graduate Or 2 years Experience in Voice Process if undergraduates

Job Summary & Responsibilities:

Qualification: Undergraduates or Graduates.



 



* Typing Speed- 25 WPM for Tele sales.



* Good communication



* Languages: Telugu OR Malayalam OR Kannada



 


Bangalore
8.5 LPA

Experience: 1 year on papers as Manager operations is mandatory and minimum 7+ years of experience

Job Summary & Responsibilities:

ROLES & RESPONSIBILITIES



a)       Handling day-to-day activities of the process



b)       Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.) as per client requirement



c)       Collect and analyze statistics (customer service metrics etc.)



d)       Hire, coach and provide training to personnel to maintain high customer service standards



e)       Monitor and improve handling and other procedures



f)        Evaluate performance with key metrics (client-defined SLA's)



g)       Prepares performance reports by collecting, analyzing, and summarizing data and trends and present it to the immediate supervisor



 



Competencies



A.      Professional/Functional




  1. Possess good management & presentation skills

  2. Customer focus, resolving conflict, market knowledge,  display strong initiative in resolving issues of customers, must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements

  3. Ability to motivate employees and improve productivity and performance, analyzing information, exhibit strong teamwork, capable of demonstrating problem-solving skills

  4. Verbal (neutral accent) and written communication skills, good interpersonal skills, confident while communicating

  5. Strong interpersonal skills, professional attitude, organized, reliable and results-driven  



B.       Personal




  1. Flexibility, Initiative & personal drive.


Bangalore
4 LPA + Incentives

Experience: Min 1 year as BPO Trainer

Job Summary & Responsibilities:

Education: Graduate



Experience:  1 Year experience as BPO Trainer along with papers



Languages: English and Hindi (Fluent)



or English and Telugu


Bangalore
1.5 to 2.5 Lac pa.

Experience: 0.6 to 2 years

Job Summary & Responsibilities:

We're Hiring for Multiple CSE Processes.



Qualification: Any graduate 




  1. Languages: Malayalam, Hindi, Marathi & Gujarati

  2. Languages: Hindi & Assamees

  3. Languages:Tamil, Hindi & Telugu

  4. Languages: English with any regional language

  5. Languages: Hindi, Marathi, Telugu, Tamil, Malayalam & Kannada

  6. Languages: Hindi, Telugu, Tamil, Gujarati, Kannada & Malayalam


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